Enterprise Customer Success Manager DACH

Customer Experience, Munich, DE

About the Team

Miro’s Customer Experience organization includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing.
 
The Customer Success team is a global group, and this role sits within our Enterprise Customer Success team for the DACH region. Our team partners with some of Miro’s most impactful customers to drive outcomes that matter; whether that's accelerating agile transformation, scaling innovation workflows, or embedding Miro into key business processes. We act as trusted strategic partners by connecting our product capabilities to customer priorities, enabling long-term success and measurable value.

About the Role

We’re looking for an Enterprise Customer Success Manager to join our DACH team and help deliver long-term value across a portfolio of high-touch Enterprise clients. In this role, you’ll be responsible for driving adoption, enabling core workflows, and building strong stakeholder relationships across your book of business.You’ll lead key engagements like Success Planning, customer onsites, and regular Business Reviews and act as the voice of the customer within Miro through close cross-functional collaboration.

What you’ll do

  • Own and manage a portfolio of approximately 25–30 Enterprise customers in the DACH region, ensuring long-term partnership success
  • Drive product adoption and deep engagement by aligning Miro to core business workflows and enabling high-impact use cases across multiple lines of business
  • Lead key customer-facing engagements such as Quarterly Business Reviews, onsite workshops, and strategic planning sessions with C-level stakeholders
  • Proactively monitor and programmatically improve customer health using data to identify risks and opportunities, leveraging tools such as Gainsight, Outreach and Looker
  • Collaborate closely with cross-functional partners including Sales, Renewals, Services and Solutions Engineering to drive customer outcomes and account success
  • Apply and contribute to best practices that support scalable, high-quality engagement across the extended team

What you’ll need

  • 2+ years in a Customer Success or other B2B client-facing role, with experience managing Enterprise customers (typically 5,000+ employees or >$50k ARR)
  • Proven success driving product adoption and delivering customer value in a SaaS environment
  • Ability to build and maintain strong relationships across a wide range of internal and external stakeholders from day-to-day users to executive sponsors
  • Experience collaborating cross-functionally with teams such as Sales, Renewals, Services, Product and Support
  • Proficiency in using customer success and analytics tools such as Gainsight, Looker or similar platforms to identify risks and opportunities
  • Excellent communication, stakeholder management, and presentation skills
  • Native or business-level fluency in both German and English

What's in it for you

  • Competitive equity package
  • Corporate pension plan
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Travel allowance for your commute
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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